PROCESSING TIME

Orders are typically processed within 3–5 business days, excluding weekends and holidays. During launches, sales, or high-volume periods, processing may take a little longer. You’ll receive a shipping confirmation with tracking information when your order is on the way.

SHIPPING

Delivery estimates begin after your order has been processed and are provided by the shipping carrier. Katie Mac Studio is not responsible for carrier delays, weather delays, or packages marked as delivered. Please make sure your shipping address is correct before placing your order. If you notice an error, email hello@katiemacstudio.com as soon as possible. Address changes cannot be guaranteed after an order has been placed.

RETURNS

Eligible items may be returned for a refund when the return is requested within 14 days of delivery. To begin a return, email hello@katiemacstudio.com with your order number, the item you would like to return, and the reason for the return. Please do not mail an item back before receiving return instructions.

Returned items must be unworn, unused, and in their original condition and packaging. A prepaid return label will be provided. A $10 return shipping fee will be deducted from your refund. Original shipping charges are nonrefundable. Refunds are issued to the original payment method after the returned item has been received and inspected. Please allow several business days for your bank or card provider to post the refund.

EXCHANGES

Eligible items may be exchanged when the exchange is requested within 30 days of delivery. To request an exchange, email hello@katiemacstudio.com with your order number, the item you are returning, and the item you would like instead. A prepaid return label will be provided, and a $10 return shipping fee will apply. Exchanges are subject to availability. If the requested replacement is unavailable, you may choose another eligible item or receive a refund according to the 14-day return policy.

FINAL SALE ITEMS

For hygiene and made-to-order reasons, earrings and custom or personalized items are final sale and cannot be returned or exchanged. Gift cards and any items clearly marked “final sale” are also not eligible for return or exchange.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective, or incorrect, email hello@katiemacstudio.com within 5 days of delivery. Include your order number and clear photos of the item and packaging so the issue can be resolved. When an item is confirmed as damaged, defective, or incorrect, the $10 return shipping fee will not apply.

QUESTIONS

For help with shipping, returns, or exchanges, contact hello@katiemacstudio.com.